A voice screen is usually short, covering a handful of questions agreed for the role. The candidate answers by phone or in a browser at a time that suits them, and the AI asks each question with natural follow-ups. Answers are transcribed and scored against a rubric, so a recruiter can read or listen to exactly what was said, such as how a care worker described calming a distressed resident.
For roles where speaking matters, such as customer service, care or hospitality, a call reveals more than a CV and happens before any recruiter time is spent. Consistency is the main benefit, since every candidate gets the same questions and scoring. Good practice includes telling candidates the interviewer is AI, offering an alternative for those who need one and keeping a person responsible for every outcome.