HR & recruitment glossary

Voice AI

Definition

Voice AI is AI that speaks and listens in natural conversation. In recruiting, it runs screening calls at any hour and in many languages.

Voice AI combines speech recognition, a language model and speech synthesis, so a system can hear what someone says, work out a response and reply aloud with little delay. In a screening call, it asks set questions, follows up when an answer is vague and records the conversation. A candidate who applies late at night can complete a screening call straight away rather than waiting for office hours.

Voice suits roles where spoken communication matters and where many applicants find a phone call easier than a long form. Good practice is to tell candidates they are speaking with AI, keep questions consistent and job-relevant, score answers to a shared rubric and give recruiters the recording and transcript. The AI gathers and scores evidence; people review it and make every hiring decision.

How it works

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